Frequently Asked Questions

Placing an Order

Our Product

Processing

  • Where do you deliver to?

    We make regular deliveries to Saskatoon, Saskatchewan. If you live elsewhere in Saskatchewan we will contact you to make arrangements for you to receive your order. [top]

  • How often do you make deliveries?

    We make deliveries to your home in Saskatoon between 5 pm and 9 pm every Tuesday evening. You must place your order two days prior to delivery so that we can package and make arrangements. For larger orders it may take slightly longer because we may not have enough product in stock. We will contact you via email within 1-2 days of placing your order to coordinate a delivery time. [top]

  • Do you charge for deliveries?

    Deliveries are free of charge within Saskatoon if the order is over $150. There is a small charge of $5 for deliveries under $150. If you are located outside the Saskatoon city limits the delivery charge will be based on distance. Please contact us for an exact delivery charge. However, you can arrange to pick up your order at our Saskatoon location. [top]

  • What if I want something that isn't listed on your online store?

    If you can't find something, or if you want to make a special request as to how your order is cut and wrapped, just ask. We will be happy to accommodate you. Special orders usually take two or three weeks to fill, but we are more than happy to work with you to make sure that you are getting exactly what you want. [top]

  • When I receive my order will it be fresh or frozen?

    Your order will come frozen. Meats that are carefully frozen soon after processing are safer, for longer, than fresh meat. We believe that by delivering the meat frozen, we can ensure the safety of our customers without sacrificing taste or quality. We receive the meat frozen from the butcher and follow provincial health inspection guidelines during transportation. If you would like further information concerning the processing or transportation of our meat, please do not hesitate to askcontact us. We want our customers to know exactly how their food is getting to their table. [top]

  • What do you mean when you say that your animals are natural?

    The word natural can have a lot of different meanings depending on who you ask. At Greenwood Springs Ranch we mean that our animals are not given hormones to increase unatural growth or anitbiotics and are raised on high-quality grasses and legumes. Because high-quality pasture is the key to high-quality animals, all the pasture that our animals graze from is pesticide-free and herbicide-free. Providing this nutritious and natural diet requires healthy soil and careful pasture management. We know exactly what is going into our animals and that is how we can claim our foods are completely natural. For more information on the benefits of natural, grass-fed foods and why it is the right choice for your family, please see our product resources. [top]

  • Are your animals given antibiotics, hormones, or food additives?

    No. The animals that we provide to consumers has never been given antibiotics, artificial hormones, or food additives. We put the health and welfare of our animals first and foremost. If any of our animals become sick, we will treat them to the best of our ability, following the direction of our veterinarian. However, treated animals are never used for meat. [top]

  • Is your products certified organic?

    Our products are not certified organic. But we sincerely believe that our natural, grass-fed foods are equal quality to any certified organic and is in fact superior to grain-fed organic foods found in most supermarkets. [top]

  • Why does natural grass-fed meats sometimes vary in flavour and tenderness?

    Natural meats will have a tendency to vary in flavour and tenderness from one animal to the next. Unlike industrial-scale feedlots — where animals are confined to small areas and fed a uniform diet of grain designed to produce a standardized "product" with no variation — our animals are given the opportunity to live and grow naturally. As a result, the animals are all different, all unique, and lack the uniformity of a confinement operation. Some of our meats are more tender than others, some more flavourful, some leaner, some bigger, some smaller. Variability is normal in nature — uniformity is not. For us, the point isn't to produce meats that is always exactly the same. Rather, it is to produce products that are exceptionally healthy for you and your family. [top]

  • Do you dry-age?

    Yes. Our meat is dry-aged for up to fouteen days before it is cut and wrapped. We can dry age it for longer if you like, but we find that fourteen days is perfect to intensify the flavour and slightly tenderize the meat. [top]

  • Where are your animals processed?

    Our animals are processed at a federally-inspected facility, and each animal is inspected by a CFIA certified inspector. The facility must comply with strict processing guidelines during packaging and handling to ensure the highest quality and safety for our customers. [top]

  • How are the products stored?

    After the products are rapidly frozen and transported from the butcher it is put directly into deep-freezers. We implement the storage guidelines of the CFIA and keep our freezers at or below 0 °F (-18 °C) to retain vitamin content, colour, flavour, and texture. [top]

  • How are your hamburgers and sausages made?

    All our hamburgers and sausages have no preservatives added and are made in a health region approved facility using our natural beef. The sausage has a portion (20%) of natural pork from a local affiliated farm. The pork is produced to the same standard that we produce our beef. They do not treat their pork with hormones or feed them growth-promoting additives. Instead the pigs are fed a healthy and natural diet of alfalfa silage and barley. They are not raised in confinement and are able to practice their normal behaviors, such as rooting and grazing. These management techniques provide the consumer with a healthy natural product. Please contact us if you would like a complete ingredients list.[top]

  • How do I cook natural grass-fed meats?

    Natural, grass-fed meats are leaner than the meats that you find in the grocery store, and takes much less time to cook. To get the most out of your natural meats, you must cook it properly. We want you to be totally satisfied with your purchase and recommend you browse our Cooking Tips & Recipes for great ideas and information. [top]

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